Refund policy
We want you to be happy with your purchase. If you need to return an item, please read the following policy carefully.
30-Day Return Policy
You have 30 days from the date of purchase to return your item for a credit note.
To be eligible for a return, the item must be:
In its original condition
Unworn and unused
Free from any signs of damage or wear
Returned with all original tags attached
Accompanied by your receipt or other proof of purchase
Items that show signs of wear, use or damage will not be accepted and may be returned to you.
How to Return an Item
To request a return, please contact us at hello@bettyandthebrands.com before sending your item back.
All returns and refunds are managed manually by the respective store.
For online purchases, returns should be sent to:
Betty and The Brands
6 Hanningtons Lane
Brighton
East Sussex
BN1 1GS
United Kingdom
If your purchase was made from one of our partner stores or through a particular brand within Betty and The Brands, we will confirm the appropriate return address when you contact us.
Please do not send an item back without contacting us first, as we may be unable to process an unapproved return.
Return Shipping
You are responsible for the cost and risk of returning the Goods to us.
We cannot be held responsible for Goods that are damaged or lost during return shipment. We strongly recommend using an insured and trackable postal service and keeping your proof of postage.
We are unable to issue a credit note until we have actually received the returned Goods, or have appropriate proof that the return has been delivered to us.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as you receive it and contact us promptly if your item is defective, damaged or you have received the wrong item.
Please email hello@bettyandthebrands.com with your order details and, where appropriate, photographs of the issue so that we can assess it and help resolve the problem.
Faulty or damaged items will be dealt with separately from our standard change-of-mind returns policy.
Non-Returnable Items
Some items may not be eligible for return due to their nature. This may include personalised or specially commissioned items, or other items where we have clearly stated at the time of purchase that they are non-returnable.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you would like a different item, the simplest option is to return your original purchase in accordance with our returns policy. Once the return has been accepted, you will receive a credit note which can then be used towards another purchase.
Credit Notes
Once we have received and inspected your return, we will confirm whether it has been accepted.
If your return meets the requirements of our returns policy, we will issue a credit note for the value of the returned item.
Credit notes are issued once the returned item has been received and approved. Please note that the original payment method will not be refunded for standard change-of-mind returns.
EU 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you may have a statutory right to cancel your online order within 14 days of receiving your goods, subject to applicable consumer law.
This statutory right is separate from our 30-day returns policy. Where the statutory cooling-off right applies, the relevant legal requirements will take precedence over this policy.
The item must be returned in an appropriate condition and you may be responsible for the cost of returning the goods, where permitted by applicable law.
Questions About Returns
If you have any questions about our Returns Policy or would like to request a return, please contact us at:
We will be happy to help.